Business Office Information

Business Office Hours:
Monday - Friday 9:00am - 4:30pm

Telephone Numbers:
All inquiries: 518-597-3300
Outside 597\546: 1-800-828-9221
Repair: 518-597-3911
Outside 597\546: 1-800-828-9221

NOTE: Our numbers are answered after hours with a voice mail system and checked periodically on weekends and holidays.

Office Location:
2829 NYS RTE 9N Crown Point NY

NOTE: the entrance to our business office is off Porter Mill Rd

Mailing Address:
PO Box 275 Crown Point NY 12928-0275

Internet:
www.crownpointtelephone.com

Statement of Nondiscrimination
Crown Point Telephone Corp. is the recipient of Federal financial assistance from the Rural Electrification Administration, an agency of the U.S. Department of Agriculture, and is subject to the provisions of the Title VI of the Civil Rights Act of 1964 as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and the rules and regulations of the U.S. Department of Agriculture which provide that no person in the United States on the basis of race, color, national origin, age, or handicap shall be excluded from participation in, admission or access to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization’s program or activities.

The person responsible for coordinating the organization’s nondiscrimination compliance efforts is Shana Knapp Macey, President. Any individual, or specific class of individuals, who feels that this organization has subjected them to discrimination may obtain further information about the statutes and regulations listed above from and / or file a written complaint with this organization; or the Secretary, U.S. Department of Agriculture, Washington, D.C. 20250; or the Administrator Rural Electrification Administration, Washington, D.C. 20250. Complaints must be filed within 180 days after the alleged discrimination. Confidentiality will be maintained to the extent possible.

Unresolved Complaints
If the telephone (or other utility) company fails to resolve a service or billing complaint within a reasonable period of time, customers may refer their problems to the Consumer Services Divisions of the New York State Public Service Commission by writing to: Three Empire State Plaza, Albany, New York 12223 or by calling 1-800-342-3377.