Doing Business with Us

Basic Monthly Service Rates
Crown Point Telephone Corporation’s tariffed basic service rates are
as follows: (as of December 1, 2009)
Residential Private Line - $17.81
Business Private Line - $27.00

Non-Recurring Service Rates
Crown Point Telephone Corporation’s tariffed non-recurring service rates are as follows: (as of February 25, 2005)

Residential Rates
Service Charge - $35.00
Line Connection Charge - $15.00
Premise Visit Charge - $18.00

Business Rates
Service Charge - $56.00
Line Connection Charge - $18.00
Premise Visit Charge - $27.00

You Are Responsible for All Calls Made from Your Home
Be careful about letting others use your phone unless you’re sure they won’t abuse the privilege. If you have concerns and would like suggestions as how to safe guard your service, contact our business office and a representative will be glad to assist you.

Emergency Calls on Party Lines
New York State law requires you to hang up a party line telephone immediately when told the line is needed for any emergency call. The law defines an “emergency call” as a call “to police or fire department, or for medical aid or ambulance service, necessitated by a situation in which human life or property is in jeopardy and prompt summoning of aid essential.”

National Security and Emergency Preparedness (NE/EP)
If you are an organization, federal government, state government, local government, private industry, or foreign government that has telecommunications services that support a National Security and Emergency Preparedness (NE/EP) mission you may be eligible to participate in the TSP program. The TSP program gives priority response to those customers when they request telephone service installations and restorations. To find out if you are eligible contact the following:

Office of Priority Telecommunications (OPT)
www.ncs.gov email: tsp@ncs.gov
Telephone: (703)-607-4932 or 4933 (Commercial) (703)-327-4932 or 4933
Fax: (703)-607-4937 (Commercial) (703)-327-4937
Mail: Manager, National Communications System
Attn: Office of Priority Telecommunications
701 South Court House Road
Arlington, Va 22204-2198

Advertising Telephone Numbers
Advertising, in any form, a residence telephone for business purposes or the regular use of a residence telephone for conduct of a business is not permitted. If your telephone service is used for business it must be classified as a business. Establishing a business classification provides the business customer with added benefits.

Privacy Considerations
Billing Information
We are required to disclose your billing information (name, number, address) to long distance companies whose networks you use. If you would like to prevent this information from being shared then contact our office for more information.

Non-Published Numbers
A non-published telephone number does:
-Prevent Crown Point Telephone from releasing your number, this includes printed directories and directory assistance.
A non-published telephone number does not:
-Prevent your number from being relayed to an 800 (toll free) number or 900 number service provider when you call them.
-Prevent your name and address from being relayed to long distance companies for billing purposes when you make a collect or third-party charge.

Annoyance\Harassment Call Procedures
If you receive a malicious or annoying phone call, hang up. Don’t keep talking. That is what the caller wants. If the calls persist, please contact our business office. Our representatives are specially trained to assist you. In special cases we will work closely with you and police officials to catch offenders.

It is a crime under both Federal and New York law to make a telephone call for annoying or harassing purposes or, in the case of the Federal law, to knowingly permit a telephone under one’s control to be used for such purposes. This includes calls in which the caller remains silent, as well as those in which the offender is threatening or obscene.