Slamming & Cramming

“Slamming” occurs when your toll service and / or your regional calling service is changed without your knowledge and approval. Federal and state laws prohibit “slamming”.

If you are a victim of “slamming”, first call the toll service or regional calling provider associated with the charge. The company’s name and logo appear on your bill. You are entitled to be switched back to the company of your choice at no charge and to have any disputed charges billed at your original company’s rate. If the toll service or regional provider refuses to comply with your request, you may write a detailed letter to the Federal Communications Commission (FCC) for help in resolving the dispute.

Federal Communications Commission
Common Carrier Bureau
Consumer Complaints
MS 1600A2
Washington, D.C. 20554

Enclose with your letter a copy of the disputed bill, relevant phone numbers and any other communication you’ve had with the billing company.

Protection against “Slamming”
As a protection against slamming you may call our business office and request that no changes be made to your toll service or regional service providers. This is known as a “PIC Freeze”.

“Cramming”
is the term used when unexpected and unauthorized charges are unknowingly or “crammed” onto your telephone bill. Usually these charges are for phone related services, but charges may also be for added on telephone services or surcharges. These charges generally appear on a separate page of your bill with the billing company’s name.

If you suspect a charge has been “crammed” on your bill, contact our business office to have the erroneous charge removed.